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What changed
Delivery complaints doubled since Friday.
“Ordered Monday, still waiting on Friday.”
App Store “Tracking says delivered. It never came.”
Google Maps “Third late parcel this month.”
X -
What is urgent
A wrong size chart is sending dresses back.
“Order one size up, the chart is wrong.”
Instagram “Lovely fabric, but it runs small.”
YouTube “Sent it back, the size was off.”
TikTok -
What is going well
People are sharing the new gift box.
“Even the box feels like a gift. Loved it.”
Instagram “No plastic at all, thank you.”
Google Maps “Filmed myself opening it.”
TikTok
Verintra / Voice of Customer
Three answers every morning, with the proof.
Everything said about your brand, in one place.
Complaint sites, forums, marketplaces, app stores, Google Maps, news and social media. You type the brand name and the sources connect themselves.
It reads what customers mean, not just the words.
Read word by word, these two comments say the opposite of what they mean. The meaning sits in a double negative and in a piece of slang.
For the price it is notnegationbadnegative at all, and the fabric is soft.
- positive
- value, fabric
- urgency none
- churn risk low
Honestly, a totalcompletestealtheft for the price.
- very positive
- value for money
- urgency none
- churn risk low
Ask why. It answers with the comments that say so.
Every claim in an answer carries a number, and every number opens the comment it came from. When there is not enough data, it says so instead of guessing.
Then it keeps watch, and helps you answer.
The reading an in-house social team would do, every morning, for every source. Agencies run several brands from one account, with team roles, saved searches and export.
A topic jumps, you hear first
Delivery complaints are risingSince 09:00, mostly on X. By email, and in the morning brief.
The same sources, side by side
Bar length is how much people talk, the darker part how much of it is positive. Fictional brands.
In your brand’s voice, sent by your team
“My order has been in transit for 9 days.”
Hi, we are sorry for the delay. We raised your order with the courier today and will write to you this evening.
Approve and sendNothing goes out until someone approves it.
From reading to doing.
Coming next.
Inbox
Instagram, Facebook and WhatsApp messages in one place, sorted by the AI, answered by your team.
Workflow
Assign, note, resolve, relabel: one comment or a hundred at once.
Crisis mode
Hour by hour: where it spreads, what keeps being said, and a summary to forward upstairs.
Type your brand name. Read what they said by tonight.
The first comments arrive within minutes. Plans are on the pricing page.
Start listening See the plans